apppostmagic
Help Center

How can we help you?

Search our articles, or contact support directly. We respond within 24 hours in French and English

Getting started

Signup, first post, connecting accounts

  • →Create your PostMagic account
  • →Connect your first TikTok account
  • →Connect Instagram, YouTube and others
  • →Publish your first scheduled post
  • →Understanding the visual calendar

Platforms

Platform-specific tips and best practices

  • →TikTok carousels, the complete guide
  • →Automatic first comment on Instagram
  • →TikTok to YouTube Shorts cross-posting
  • →Schedule an X (Twitter) thread
  • →LinkedIn PDF carousels

Accounts and billing

Plans, payments, invoices, cancellation

  • →Differences between Free, Creator and Studio
  • →Change plan mid-subscription
  • →Retrieve a past invoice
  • →Cancel your subscription
  • →Pay annually to save 20%

Team and workspaces

Collaboration, roles, approval

  • →Create multiple workspaces
  • →Invite your team and pick roles
  • →Set up an approval workflow
  • →Comment on draft posts
  • →Transfer a workspace to a new owner

Analytics and reporting

Understand your performance and export

  • →Reading the analytics dashboard
  • →Understanding niche benchmarks
  • →Export a PDF report
  • →Share a report with a client
  • →Connect a UTM tracker

Troubleshooting

Solve common issues

  • →My post did not publish, what now?
  • →Reconnect an expired account
  • →TikTok API error, possible causes
  • →Instagram carousel not showing
  • →Calendar that won't load
Help Center

Our human support team is here to help

Our France-based team will respond within 24 business hours

Direct email: hello@apppostmagic.com

Studio subscribers get access to a dedicated Slack channel and a 30-minute discovery call