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Help center

How can we help you?

Search our articles, or contact support directly. We respond within 24h in French and English

Getting started

Signup, first post, connecting accounts

  • →Create your PostMagic account
  • →Connect your first TikTok account
  • →Connect Instagram, YouTube and others
  • →Publish your first scheduled post
  • →Understanding the visual calendar

Platforms

Platform-specific tips and best practices

  • →TikTok carousels, the complete guide
  • →Automatic first comment on Instagram
  • →TikTok to YouTube Shorts cross-posting
  • →Schedule an X (Twitter) thread
  • →LinkedIn PDF carousels

Accounts and billing

Plans, payments, invoices, cancellation

  • →Differences between Free, Creator and Studio
  • →Change plan mid-subscription
  • →Retrieve a past invoice
  • →Cancel your subscription
  • →Pay annually to save 20%

Team and workspaces

Collaboration, roles, approval

  • →Create multiple workspaces
  • →Invite your team and pick roles
  • →Set up an approval workflow
  • →Comment on draft posts
  • →Transfer a workspace to a new owner

Analytics and reporting

Understand your performance and export

  • →Reading the analytics dashboard
  • →Understanding niche benchmarks
  • →Export a PDF report
  • →Share a report with a client
  • →Connect a UTM tracker

Troubleshooting

Solve common issues

  • →My post did not publish, what now?
  • →Reconnect an expired account
  • →TikTok API error, possible causes
  • →Instagram carousel not showing
  • →Calendar that won't load
Help center

Our human support replies

A team based in France replies within 24h on business days

Direct email: hello@apppostmagic.com

Studio subscribers get a dedicated Slack channel and a 30-minute discovery call included